At PageTurnerUK.co.uk, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order for hardcovers, paperbacks, or eBooks.
1. Who We Are
PageTurnerUK.co.uk is operated by PageTurnerUK Ltd, a company registered in England and Wales. Registered address: 12 Radnor Rd, Bishopston, Bristol BS7 8QY, United Kingdom
We are the data controller responsible for your personal data.
2. Information We Collect
We may collect the following types of personal information:
- Identity & Contact Data: Name, email address, postal address, phone number
- Order & Transaction Data: Details of your purchases, payment information (processed securely by our payment partners), order history
- Technical Data: IP address, browser type, device information, and cookies (see section 8)
- Marketing & Communications Data: Your preferences for receiving updates from us (if you opt in)
- Account Data: Username and password if you create an account
We do not collect any special categories of personal data (such as health or racial information).
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil your orders (including delivery of physical books and instant delivery of eBooks)
- To manage your account and provide customer service
- To send order confirmations, shipping updates, and delivery information
- To improve our website and customer experience
- To comply with legal obligations (e.g., tax and accounting records)
- To detect and prevent fraud
4. Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
- Performance of a contract – to process your orders and deliver your books
- Legitimate interests – to improve our services and run our business efficiently
- Legal obligation – to keep proper records and comply with UK law
- Consent – where you have explicitly agreed (e.g., for marketing emails)
You can withdraw consent at any time by contacting us.
5. Sharing Your Information
We may share your personal data with trusted third parties, but only when necessary:
- Payment processors (American Express, Apple Pay, Discover, Google Pay, Mastercard, Visa)
- Delivery partners (e.g., Royal Mail and couriers)
- IT and hosting providers
- Professional advisers (accountants, lawyers) where required by law
We never sell your personal data to third parties for marketing purposes.
6. Data Security
We use appropriate technical and organisational measures to protect your personal data, including SSL encryption on our website. Payment details are handled by secure third-party processors and are never stored on our servers.
7. Your Legal Rights
Under UK GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise any of these rights, please email us at info@pageturneruk.co.uk. We will respond within one month.
8. Cookies & Analytics
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy (available on the website).
9. International Transfers
Your data is primarily stored in the UK. Where we use service providers based outside the UK, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your information.
10. How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes set out above (usually 6 years for accounting and tax records). eBook licence records are kept for the duration of the licence.
11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted here with the “Last updated” date. Please check back regularly.
Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@pageturneruk.co.uk Phone: +44 20 3769 5451 (Monday to Friday, 9am – 5pm UK time)
Thank you for trusting us with your personal information.